Volcanic ash and your travel insurance – everything you need to ...

Under European law, if you are planning to fly from within the EU or back to a country in the EU on an EU-based airline it is obliged to offer you a choice: you can either cancel your booking and get a refund, or rebook on a different flight. ... While you wait for your new flight you are entitled to meals and refreshments, hotel accommodation (if necessary), transport between airport and accommodation, and two free telephone calls (or emails). ...